ABC Solutions Inc.

Consultant Name

Dolores Kokinos

Categories

  • Information Management
  • Business Support Services

Contact Information

Address

Madison area

Phone

608-888-1671

Web

http://abcsolutionsinc.com
E-mail Dolores Kokinos

Introduction

For more than twenty years ABC Solutions has provided IT consulting services to businesses, state agencies, and not-for-profit organizations in the greater southern Wisconsin area and beyond. We offer managed services, business software customization and business intelligence reporting, and networking and systems implementation.

Services

We offer a variety of services, including managed IT services, business intelligence consulting, and line-of-business systems integration and migration. Our philosophy is straightforward: technology is an asset and the better it works for you, the better you can conduct your business. The services we offer all support this philosophy. Whether it’s improving your network and system and keeping your computers running quickly, securely, and reliably, or improving your business software and processes to make them more efficient and effective, we support your business by supporting your technology.

Managed Services:
Managed services is a catch-all term for ongoing service and support of computer systems, networks, and other technology, such as phones and email. A fixed monthly cost covers ongoing maintenance and tuning of systems, monitoring of security issues, and remote and on-site helpdesk support for your users. This ensures that problems are addressed before they can seriously impact business, hurting your profitability. It also helps assure that serious failure is easy to recover from so you and your users can be back and running quickly. Generally we build a specialized package tailored to your needs.

While we can heavily customize our service package to fit your needs, generally we include these services

    Proactive monitoring of the network and servers
    Helpdesk support for end-users
    Security management including antivirus, anti-ransomware, and firewall management
    Backup and Disaster Recovery
    Hosted Email via Office 365 or Gsuite, depending on your preference
    Optional hosted phone service
    Strategic planning of upgrades and expansions

Business Systems Integration Serivces:
Use a line-of-business software to track your manufacturing, field service calls, sales, or other industry-specific metrics? Wish these systems fit the way you do business, rather than expecting you to do business the way the software developer intended? We can help. By creating custom reports, helping to establish better workflows, and in some cases actually modifying the software, we can improve the way you and your employees interface with their computer systems on a day-to-day basis.

Some of the service we offer are

     Needs analysis
     Software search and recommendation
     Software implementation
     Data migration
     Custom report writing
     Programming
     Efficient workflow design, user training and standard operation procedures documentation
     E-Commerce integration
     Websites and Mobile Apps

Background Information

Dolores Kokinos President of ABC Solutions Inc. founded the company in 1989. Her approach to solving clients’ challenges is the same today as they were in the beginning, identify what the client needs, find the most efficient and cost-effective solution and implement it. Dolores' background as a corporate controller, business accounting application software developer and implementation expert has led to client loyalty since 1989.

In 2000 she developed an online website (before the days of Amazon and other online stores) where her client's customers could configure office product furniture, pay with a credit card and auto update their ERP sales order entry system. Dolores is proud to say, this website is still in operation today. If your organization is looking for an IT consulting firm that values relationship to carry your business well into the future, then please contact us to learn how we can help your company.

E-mail Dolores Kokinos

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