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Gretchen Dahlen


Member profile details

Membership level
First name
Last name
Address 1
1952 N. Kollath Road
Middle Initial
Dahlen Company, LLC (The)
Professional Title
Professional Designations
FACHE (Fellow in the American College of Healthcare Executives)
Ms. Dahlen utilizes her executive experience as a former CEO of a $50 million, 400+ employee business, to help service businesses and organizations improve their effectiveness. Her credentials include:

25 + years executive-level and Board experience

Former Board director for one of the largest nonprofit organizations in the US, 37 million members

Highly rated seminars and meeting/retreat facilitation; experienced presenter

Master’s degree from the University of Michigan

Innovator - Created Consumer Health Ratings https://ConsumerHealthRatings.com, a guide to online healthcare ratings of cost and quality in the US

Experience with the Center for Healthcare Governance (Speakers Express)

Management Consulting & Seminars business started in 1993, Interim CEO services added in 2014

Past clients include winner of Malcolm Baldrige National Quality Award

National and local client base
Management Consulting and Seminars

Board and Executive Management/Medical Staff Leadership Retreats

Interim CEO Services for Healthcare Organizations

Strategic Plan Analysis and Facilitation; Business Plan Development

SWOT Analysis: Strengths, Weaknesses, Opportunities, Threats

Quality Management, Process Improvement, Lean and Six Sigma principles and techniques

Using quick and simple (and powerful) Quality tools and concepts to get significant and quantified results; Executive Refresher available

Improving Hospital System Performance, including streamlining & error reduction

Meeting Consumer Expectations in Health Care (market-specific data available)

Seminars on topics such as Developing a Strategic Plan, Board Performance, Measures of Organizational Success, Healthcare and the Consumer

Conference and Retreat Speaker

Sectors and Types of Clients Served

Service Sector: Healthcare, Financial Services, Nonprofit organizations & associations, Professional Services

Invited Participant, NHS Discussion Dinner at House of Commons, London, England, November 2009
Background Info

St. Olaf College: Bachelor of Arts degree, Psychology, —cum laude Northfield, Minnesota

The University of Michigan: Master’s degree, Health Services Administration Ann Arbor, Michigan

Selected Professional Affiliations:

National Advisory Council Member, Agency on Healthcare Research and Quality (AHRQ), 2020-2021

AARP Board of Directors, 2012 to 2018

American College of Healthcare Executives, Fellow status (FACHE) granted in 1998, recertified through 2023

National Association of Corporate Directors (NACD)

Board Leadership Fellow (NACD) - earned in 2016

Governance Fellow (NACD) - earned in 2015

Wisconsin Primary Health Care Association Board of Directors, 2010 to 2012

Wisconsin Forward Award, Board of Examiners (state-level Baldrige program) 2005, 2006, 2007, 2008, 2009, 2010

Wisconsin Small Business Development Center Advisory Council: 1996 - 2010

Selected Prior Affiliations:

Center for Healthcare Governance: Speakers Express (national)

Madison Area Quality & Innovation Network (MAQIN): Member, Speaker

Past State President (1996-’97) of WI Women Entrepreneurs (NAWBO affiliate)

Former member of TEC, The Executive Committee; ASQ, American Society for Quality

Past Executive Experience:

President/Chief Administrative Officer of a critical access hospital system ($50 million, 400+ staff; included multispecialty and satellite clinics, ambulance service, home health & hospice care)

President/CEO of a health-related services company ($20 million, 325 employees)

Interim President/CEO for a statewide hospital/long-term care association in the Midwest

Interim CEO for a west-coast Federally-Qualified Health Center (FQHC) and for an FQHC in the Mountain states

Executive Director (CEO) for an FQHC in Wisconsin

Vice President for Planning, Business Development and Marketing, Madison, WI

CEO of a hospital & skilled nursing facility in Minnesota (Twin Cities area)

Executive responsible for clinics, diagnostic and support services, materials management and special projects; major HMO affiliate; Detroit, MI
Consulting Specialty 1
Management Consulting
Consulting Specialty 2
Strategic Planning
Consulting Specialty 3
Consulting Specialty 4
Business Strategy
Consulting Specialty 5
Organizational Development & Planning
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