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Jacy Imilkowski


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Jacy Imilkowski Coaching & Speaking
Professional Title
Personal & Professional Development Coach and Speaker
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Jacy Imilkowski (just think “I-milk-cows-on-skis” to remember it), PMP, ACC, CPCC, CLL is a communication expert, certified project manager, and professional development coach. She shares knowledge and stories to connect healthcare teams to their patients, and each other, in a whole new way. Programs focus on real-world application, and participants leave every session with tools they can immediately apply in their everyday lives.

Jacy has over 20 years’ experience in patient and customer service, including 10 years with the Wisconsin Medicaid program. She has developed and delivered hundreds of learning sessions for clients such as Mayo Clinic, University of WI-Madison, the WI Department of Health Services, multiple Federally Qualified Health Centers, and professional associations such as the Project Management Institute, Health Information Management Systems Society, and the Society for Human Resource Management.

Jacy has been honored as one of Madison, WI's 40 Under 40 young professionals recognized for business and community engagement. When not working she enjoys volunteering as a career coach with Domestic Abuse Intervention Services, and a foster home for Greyhound Pets of America – Wisconsin. She loves her dog, and probably loves your dog too.
1. Coaching for resilience, communication, and personal/professional goal achievement.

2. Customizable keynotes, breakouts, and workshops, and more.

Topics include:
* The Brilliance of Resilience: Beating Burnout In Healthcare Patient Services
* What Did My Brain Just Say? The Neuroscience of Effective Communication
* Fair is Fair, Until It Isn't: Core Values-Based Team Leadership
* I Just Don't Know What to Say: How to Talk About Mental Health in the Workplace
Background Info
My background is diverse, including the following industries:
- Healthcare
- Insurance
- Massage and bodywork
- Restaurant and retail management

Outside of my current speaking, training and coaching practice, I’ve been an IT and corporate change management project manager, trained as a massage therapist and spent 10 years working with the State of Wisconsin on a Fortune 50 healthcare account.

Professional Certifications:
- Project Management Professional (PMP)
- Certified Professional Co-Active Coach (CPCC)
- Associate Certified Coach (ACC)
- Certified Laughter Leader (CLL)
- Certified Myers-Briggs Practitioner
- Certified Lean Six Sigma Yellow Belt (CLSSYB)

Professional Affiliations:
- National Speakers Association (NSA) national and local chapters
- Women's Speaker Association
- The Beryl Institute
- Association for Patient Experience
- Project Management Institute (PMI) global and local chapters
- Wisconsin Society of Association Executives (WSAE)
- International Coach Federation (ICF) global and local chapters
- Institute of Coaching at McLean Hospital, a Harvard Medical School Affiliate
- Out Professionals Engagement Network (OPEN)
- Madison Area Business Consultants (MABC)

Volunteering and giving back:
- Domestic Abuse Intervention Service (DAIS) - Job skills training and coaching
- Greyhound Pets of America - Foster home and event volunteer
- National Speakers Association - Speakers Academy Co-Dean
Consulting Specialty 1
Coaching & Personal Development
Consulting Specialty 2
Professional Speaking
Consulting Specialty 3
Training and Development
Consulting Specialty 4
Woman Owned
Consulting Specialty 5
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