Stop Delighting Your Customers – “How Reducing Customer Effort Creates Loyal Customers”
February 13th, 2020 8:30am - 10:00am
Keller Williams Realty, 555 Zor Shrine Place, Madison
8:30-8:45 Focused Networking – Reflection on MABC 2020 Programming Ideas
8:45-9:00 Introductions - 2020 Business Goals: Post-It Note Networking
9:00-9:45 Stop Delighting Your Customers – “How Reducing Customer Effort Creates Loyal Customers”– Trey Fischer Kat Lan Tat Services
9:45-10:00 Question and Answers Discussion
Trey Fischer is the Founder of Kat Lan Tat Services. His consulting firm helps companies in two main ways:
- Developing customer service programs that set your company apart from others while increases customer loyalty
- Driving operational efficiency in contact centers to improve the bottom line
Trey’s 25 years of experience comes from companies he has worked with including Duluth Trading Company, Hewlett-Packard, Colony Brands and others. His work has been recognized by Consumer Reports for having one of the top three companies in the United States for, “treating their customers well.” He was also recognized by Hewlett-Packard as one of their top 300 innovators (154th) out of 325,000 employees at the time (top 0.1%).
Madison Area Business Consultants strive to provide quality programs that enhance the knowledge and effectiveness of business professionals and consultants across all disciplines.
Please join us and experience engaging education and stimulating conversation to help you advance your consulting knowledge and develop stronger relationships with like-minded professionals.
Merch Table for Members
Members, bring any promotional materials or products to sell. We invite you to set up at our monthly meetings. Communal tables.
Who. For all B2B consultants craving collegiality, collaboration, and real conversation. Guests welcome!
What. Monthly program providing networking, relevant education, and personal and professional growth opportunities. Refreshments, too.
When. Thursday February 13th, 2020 • 8:30 AM–10:00 AM
Where. Keller Williams Realty, 555 Zor Shrine Place, Madison
Cost. Free for Members & Guests
RSVP. Register Today!
Guests always welcome!
Founded in 1987, we provide members opportunities for education, networking, and collaboration to aid in providing high-quality consulting services to clients.